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Crisis Identification and
Communication Skills
Training Goals and Objectives
The goal of the training program is to
prepare the sworn law enforcement officer, mental health officer, emergency
medical responder, social worker, and hospital personnel to understand and
identify the behavior, techniques, and proper/lawful procedures in handling
persons in mental health crisis. This training will also provide techniques
in communication to de-escalate persons involved in difficult and dangerous
situations.
Training Audience, Format, and
Content
This course is intended for various
levels of experienced sworn law enforcement officer, mental health officer,
emergency medical responder, social worker, and hospital personnel.
Students will learn recognition techniques of various mental health crises,
develop communication skills in dealing with difficult situations enabling
the ability to safely de-escalate the crisis, and obtain a working
understanding of the laws pertaining to persons suffering from mental
health, detailing the lawful actions to be taken.
This course is most successful when
taught and received with audiences of 40 attendees or fewer.
This is a customized to your states
mental health laws and is a 3 day course. The course is designed to be
conducted from 0800 to 1600 hours daily.
Complete General Course
* History of Mental Health
* Problem identification
* Officer Safety in crisis situations
* Identification of Mental Health
Characteristics
* Familiarization and side effects of
Psychotropic medications
* Family involvement and crisis needs
* Strategies in dealing with persons
in crisis
* Communication and negotiation
techniques
* State
laws pertaining to the emergency detention for mental health and chemical
dependencies
*
Assessment of danger and recognition of high and low risk situations
* Office
Safety issues
Daily content and course
schedule: Module: (daily content will be modified,
per development of course around agency policies and state laws)
Day One:
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Overview
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Mental Illness
History and Characteristics
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Background of
training and necessity
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Aspects of
problems
-
Officer Safety
-
Levels of
intervention
-
Myths
-
Definitions
-
Characteristics of Mental Illness
-
Multiple
diagnosis
-
Basic facts
about Mental Illness and Mental Retardation – distinguishing between
each
Day Two:
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Psychotropic
Medications and side effects
-
Dynamics of
behavior
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Psychosis
facts and symptoms
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Family and
witness feelings and crisis in dealing
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Resources
available
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Methods in
handling the acute Mentally Ill person
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Strategies in
dealing
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Active
listening and verbal communication techniques
Day Three:
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Mental Health
Officers
-
State Laws for
emergency detentions
-
Warrant less
apprehensions
-
Ways to commit
-
Rights and
liabilities
-
Non-verbal
communication identification and techniques
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Assessment of
danger and levels
-
Interventions
in high and low risk situations
-
Developmental
Disabilities and the identification
Student Pre–requisites:
Sworn Law Enforcement
Maximum Enrollment:
40
Student Evaluation:
The evaluation process will consist of classroom
participation, active involvement in identifications and de-escalation role
play, and participation in practical exercises.
Limitations/Special Needs:
Audio/visual to include power point
projector
Student Materials
Student materials will involve copies
of the handouts.
A wide range of digital video and
power point presentations will be used in the training session, and the
instructor will come prepared with everything she will need to make this an
informative, fast-paced learning experience.
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