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Improving Professional Performance
Training Goals and Objectives
The goal of the training program is to
establish or re-establish positive communication techniques to improve
professional performance and reduce complaints regarding discourtesy.
Professionalism through communication and displays of character and ethics
help to reduce the liabilities for the individual as well as the agency. In
addition, this training will also provide techniques in communication to
de-escalate persons involved in difficult and dangerous situations.
Training Audience, Format, and
Content
This course is intended for various
levels of sworn law enforcement officers, military personnel,
administration, and first line supervisors. The participant will learn
character recognition techniques, develop communication skills in dealing
with common everyday tasks as well as in difficult situations, enabling the
ability to safely de-escalate situations.
This course is most successful when
taught and received with audiences of 40 attendees or fewer.
This can be customized to your
agencies policies and is a 2-day course. The course is designed to be
conducted from 0800 to 1800 hours daily.
Complete General Course
History of Communication
Philosophies regarding survival skills through
communication
Ethics
Identification of Characteristics of conflicting personalities
Active Listening and Verbal Tactics techniques
Problem identification
Problem Solving method
Communication and negotiation techniques
Communicating with mentally ill subjects in crisis
Communicating in Domestic Violence situations
De-escalation techniques
Office Safety issues
Daily content and course
schedule: Module: (daily content will be modified,
per development of course around agency policies)
Day One:
History of Communication
Philosophies regarding survival skills through
communication
Ethics
Identification of Characteristics of conflicting personalities
Active Listening and Verbal Tactics techniques
Office Safety issues
Day Two:
Problem identification
Problem Solving method
Communication and negotiation techniques
Communicating with mentally ill subjects in crisis
Communicating in Domestic Violence situations
De-escalation techniques
Office Safety issues
Student Pre–requisites:
Sworn Law Enforcement, military personnel
Maximum Enrollment:
40
Student Evaluation:
The evaluation process will consist of classroom
participation, active involvement in identifications and de-escalation
role-play, and participation in practical exercises.
Limitations/Special Needs:
Audio/visual to include power point
projector
Student Materials
Student materials will involve copies
of the handouts. A wide range of digital video and power point presentations
will be used in the training session, and the instructor will come prepared
with everything she will need to make this an informative, fast-paced
learning experience.
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